Press 1 For Nick

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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

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Recent Reviews
  • Dan1777999877
    🔥
    It’s obvious Nick puts extraordinary effort in covering salient topics and finding guests that are authentic and truly care about being a positive force in this world - the insights they bring to bear are still mind-blowing every. single. time.
  • Btyler34
    Awesome Podcast
    So far I have listened to the John O’Leary episode and I have the Chris Voss episode up next. Nick and John both have awesome insight about perspective, mindset, and overall outlook on life. They also do a great job of applying these things to the customer experience. I plan to listen to Press 1 for Nick regularly and would recommend it to anyone!
  • ErycEyl
    Smart and real
    What I appreciate most about Nick's podcast is that he has authentic conversations with a wide variety of folks. It never feels like Q&A or guests reciting the same talking points they give everywhere, but like an honest conversation between peers about topics that are relevant to CX and customer service, but also have resonance well beyond those areas.
  • eralbertson
    Entertaining and actionable
    I love this podcast. Nick asks great questions and brings out the best in his guests. Not only is it entertaining, I always learn something new that can help me market and run my business so it’s more profitable.
  • Big Dog from NY
    Insightul and Hlepful
    to the point and full of actionable info
  • heels23
    A Podcast with Style & Substance
    I am a huge fan of Nick’s podcast. If you are a believer in the power of CX as a sustainable differentiator in business, Nick’s weekly content is designed for you!! Check it out and make Press 1 for Nick part of your weekly learning cadence.
  • howardtnyc
    Insightful and educational
    Nick always features super interesting guests with engaging stories. I love how this can intrigue a wide variety of audiences as well – surely a must-listen!
  • JT two
    Very conversational and well-researched
    Nick does a lot of research before interviewing guests, and it shows. Episodes are very conversational and informative.
  • Bill S. CX
    A must listen podcast!!!
    Listen an Episode, Share, Repeat! This podcast has amazing guests and I have and will continue to refer it to others!
  • HopeThereIsAlelways
    Great podcast
    I have listened several episodes of Nick’s podcast. Nick does a fantastic job asking his guests intriguing questions. There are awesome take aways from every episode. He brings a sense of humor at the same time talks about serious topics to improve customer experience. He has invited guests from different fields and industries. He also helps accumulate a great list of books to read! Keep up the great work Nick!
  • Kiki Liggett
    Bringing more to CX
    Nick does an outstanding job of listening to his guests, while asking probing questions for a deeper dive discussion. The customer journey is so important in every organization and it’s a journey that needs continuous improvement as our customers change. The knowledge that Nick and his guests bring is first rate and highly recommend adding this podcast to your frequent playlist.
  • wheelchaser89
    Diverse life application
    Nick does an excellent job of asking big thought questions to a variety of leaders, while keeping conversations captivating and applicable to a wide range audience. Whether you work in customer satisfaction, or not - there is a lot to be learned here.
  • jhipsher
    Can’t Miss!!
    Nick is an exceptional host, speaker and customer experience strategist. Nick shows us all the the customer experience touches all aspects of a business and businesses that we might not have even thought to consider. Nick has a refreshing perspective and I love that he touches so many different industries.
  • Kyle Mason (CX/Journeys)
    Add this to your weekly routine!
    Nick is exceptional in bringing talented minds to the table for engaging conversation! His guests come from all walks of life, surrounding the CX community to provide insights, tips, and recommendations to ensure a client-centric mindset. He prompts his guests for intriguing responses, seeks to identify unique trends and tools, and layers in relevant content streams as if they were building blocks to his vision. These sessions provide interesting and actionable results which you can leverage in your day-to-day role. Highly recommend!
  • ohio bsf
    GREAT listen!
    wasn’t sure what exactly customer experience was, but nick does an excellent job discussing what grows business and the experiences that make the difference. really enjoyed Nick’s conversation with Savannah Bananas owner Jesse Cole. super insightful! as a leader in government public service, this podcast has insight to make a difference with the way i interact with my customers! thanks Nick!!
  • JohnDHanson
    Great guests and content, excellent interviews
    Nick not only lines up well any qualified guests for his podcasts, but his interview skills are warm, personable, infused with humor that create helpful engagement. The insights his guests provide are invaluable whether you are in leadership, a team member eager to add value or an entrepreneur ready to make your mark in the world. Highly recommend adding this to your podcast list!
  • cary munk
    Great podcast for CX
    Nick creates a welcoming conversation -that sounds less like an interview- with business leaders. I learn Applicable CX strategies in each episode.
  • JDJ012
    Exceptional podcast for everyone in CX
    Nick does a great job of getting leaders across various verticals to come on his podcast and discuss ways to really make your CX standout. Every episode I’ve heard gives me at least a couple thoughts on how to serve people better — that’s what I love.
  • ColumbusOtter
    Easy to speak with, easy to listen to
    As both a contributor and fan of this podcast, I can tell you that Nick makes it easy to chat and lends himself so well to be a conduit of experience information. I enjoy listening and learning about and from others in the experience field!
  • happy listener
    Learn something new!
    With every episode I learn a bit more about what is happening in the world of CX and Customer Experience. This podcast is for everyone who has a customer to serve and is interested in making their experience memorable. The guests are interesting and diverse, making each episode unique. Nick plays the perfect host by providing structure and his perspective to the conversation without getting in the way of the guest. Well done Nick!
  • LGRW2024
    Highly Recommend!
    This podcast is informative and fun! I would recommend sharing this to all of your customer experience and customer service connections.
  • BHChooseJoy
    Great podcast!
    Nick has the uncanny ability to connect with listeners and guests at all levels. He shares his vast customer experience knowledge through engaging conversations and interviews. Press 1 for Nick is a “must listen” for anyone who wants to have the most up to date CX information.
  • StoverMan188
    Personal and Informational!
    Nick has been interviewing a wide range of individuals with vast amounts of experience in the customer service and similar topics. I suggest a listen for those who are looking to improve their customer experience. The professional hostage investigator, Derek Gaunt, was my favorite.
  • Bstaiks
    Fantastic podcast!
    Nick is bringing a fresh perspective and conversation to Customer Service and Customer Experience. His guests are expertly curated and the conversation natural and insightful. Definitely subscribe to this one.
  • JWS, Ceader
    Best Podcast in Customer Experience
    Nick is easy to listen to, and his breathe of knowledge in the CX space is impressive. I look forward to future episodes!
  • MLGlimmer
    Authentic, insightful, and relevant
    The Press 1 for Nick Podcast is a refreshing balance of insightful content and authenticity. I can hear Nick’s passion for the CX field, and Nick knows just what questions to ask to provide his audience with thought-provoking, relevant discussions between himself and his guests.
  • AlexSmall21
    Awesome Podcast!
    If you’re a part of or interested in customer experience this is a must listen. Nick is a great host and consistently brings engaging CX leaders to the table.
  • theamandatory
    A refreshing weekly dose of CX knowledge
    Nick is the perfect thought-leader and host to interview the most influential leaders in CX. The brief format and great conversation make it a quick listen and easy addition to my podcast rotation. I'm also a massive fan of all the recommendations at the end of each episode. My reading list keeps growing after every listen.
  • Uwillt2
    Great podcast!
    This podcast is a great resource for CX professionals and those wanting to learn about customer experience. Nick is really good at drawing out interesting insights and perspectives from his strong line up of guests.
  • BreenieAhearn
    Insightful
    Nick is doing a great job of increasing the CX and EX need every organization has. He has a variety of guests who bring diverse views on customer experience.
  • Gorby's Music
    FANTASTIC insights and best practices for ALL
    What a GREAT podcast for anyone willing to learn and ready to ignite massive growth! A positive and uplifting podcast that is spearheaded by Nick. Some of the top experts in customer service but also the business world! Thank you for the time and getting this podcast to all of us. The servant heart and leadership is shining brightly.
  • ClaudiaTDG
    Excellent Podcast!
    Nick’s podcast provides valuable information for anyone who cares about the customer experience in their company. Great guests, interviews, content and questions.
  • Dons%
    Thoughtful, positive, and great listen for those interested in learning more about CX
    Nick always brings positive energy to what he does and this podcast is no different. Good listen for anyone wanting to learn more about the customer experience industry
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