Press 1 For Nick

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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

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Recent Episodes
  • Zoom Is Disrupting Contact Centers and Redefining CX
    May 28, 2025 – 00:36:57
  • Innovations in Retirement Planning, with Jessica Austin Barker
    Nov 13, 2024 – 00:37:00
  • Simplifying Customer Experiences, with David Avrin
    Aug 7, 2024 – 00:34:35
  • Effective Client Experience Strategies in Banking with Anton De Wet
    May 1, 2024 – 00:27:48
  • Beyond the Buzz: Real Strategies for Thriving in Customer Experience with Chris Hood
    Mar 13, 2024 – 00:43:00
  • Mastering Self-Worth Beyond Others' Opinions with Dr. Michael Gervais
    Dec 20, 2023 – 00:42:42
  • J.J. Peterson - Co-Author of the Book, Marketing Made Simple [Marketing]
    Dec 13, 2023 – 00:43:50
  • Servant Leadership and Tribal Engagement with Garry Ridge [Servant Leadership]
    Dec 6, 2023 – 00:26:51
  • Strategies for Success at Ford Motor Company, with Geralyn Gaines
    Nov 29, 2023 – 00:25:03
  • Discovering Your Purpose: Living with Intention and Meaning, with Elizabeth Dixon
    Nov 22, 2023 – 00:29:16
  • Balancing Workload and Prioritizing Tasks: Insights from a Golf Industry Professional [Golf Experience]
    Oct 11, 2023 – 00:31:41
  • Elevating Your Workforce: Unraveling the Employee Experience with Joey Coleman [Employee Experience]
    Oct 4, 2023 – 00:37:39
  • Mastering Video Content Creation: Tips and Strategies to Connect with Your Target Audience, with Alex Sheridan [Video Experience]
    Sep 27, 2023 – 00:40:05
  • 🍔 Crave-Worthy Burgers and Consistent Guest Experiences: The Secrets to Bobby's Burgers' Success. With Anne Pritz, CMO. [Guest Experience]
    Sep 20, 2023 – 00:32:42
  • The Power of Customer Experience: Insights from Kerry Bodine, Author and Global CX Expert [Customer Experience]
    Sep 18, 2023 – 00:37:25
  • Unveiling Excellence with Horst Schulze: A Journey from The Ritz-Carlton to Personal Mastery [Hospitality]
    Sep 13, 2023 – 00:46:23
  • Mastering the Sales Experience: Insights with Jason Cutter, CEO of Cutter Consulting Group [Sales]
    Sep 11, 2023 – 00:38:08
  • From Consultant to Chief Marketing Officer at Dave's Hot Chicken
    Sep 6, 2023 – 00:23:15
  • Ron Kaufman - Author of the New York Times Bestseller "UPLIFTING SERVICE" [Service]
    Sep 4, 2023 – 00:30:47
  • The Connection Between Mindset and Achievement in Business and Athletics, Jeff Dudan - CEO and Chairman of HomeFront Brands [Franchising]
    Aug 30, 2023 – 00:55:28
  • Nurturing Success and Empathy in Business: A Conversation with Jane Grote Abell of Donatos Pizza [Heart]
    Aug 28, 2023 – 00:36:19
  • Founding Principles and Exceptional Customer Experience at Christian Brothers Automotive [Customer Experience]
    Aug 23, 2023 – 00:26:27
  • Unveiling the Power of StoryBrand: Conversation with J.J. Peterson, Co-Author of "Marketing Made Simple"
    Aug 21, 2023 – 00:43:50
  • Mastering Customer Engagement: Insights from Marriott's Transformation Strategist, Ricardo Parodi [Customer Engagement]
    Aug 16, 2023 – 00:18:24
  • Mastering the Path to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer Experience]
    Aug 14, 2023 – 00:37:52
  • The Power of Deep Listening 👂: Transforming Leaders and Organizations, Oscar Trimboli [Listening]
    Aug 9, 2023 – 00:54:20
  • ⚡ The JOLT Effect: How High Performers Master Indecision by Matt Dixon [Sales]
    Aug 7, 2023 – 00:42:16
  • 🔑 Mastering Emotional and Unconscious Clue-Based Experience Design with Lou Carbone 🔓 [Customer Driven]
    Aug 2, 2023 – 00:35:41
  • From Homeless to Vice President: The Remarkable Journey of Sean Ilenry at Dutchie [Self-Made Success]
    Jul 31, 2023 – 00:32:54
  • The Big Chicken Journey: Exciting Growth and Memorable Experiences with Josh Halpern [Experiences]
    Jul 26, 2023 – 00:30:50
  • The Five Laws of Stratospheric Success - Bob Burg [Giving]
    Jul 24, 2023 – 00:39:18
  • Embracing Fulfillment in the Future of Work: Insights from Jenn Lim, Chief Happiness Officer [Happiness]
    Jul 19, 2023 – 00:26:07
  • Heart-Centered Leadership: Unleashing Your Potential with Claude Silver, Chief Heart Officer at VaynerMedia [Culture]
    Jul 17, 2023 – 00:31:52
  • Driving Innovation in the City of Las Vegas - Michael Lee Sherwood, Chief Innovation Officer [Innovation]
    Jul 12, 2023 – 00:20:07
  • Unleashing the Power of Hospitality: Insights from Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality]
    Jul 10, 2023 – 00:37:02
  • Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]
    Jul 5, 2023 – 00:40:53
  • Unlocking the Power of Difficult Conversations: Finding Confidence in Conflict with Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Conflict]
    Jul 5, 2023 – 00:29:25
  • Unleashing the Power of Employee Experience: Insights from Joey Coleman [Employee Experience]
    Jun 28, 2023 – 00:37:38
  • The Power of Listening: Unveiling the Impact of Frontline Leaders with Jason Lippert, CEO at LCI Industries [Listening]
    Jun 26, 2023 – 00:36:28
  • Shaping the Future of Customer Service: A Conversation with Becky Ploeger, Head of Hilton Reservations and Customer Care [Contact Center]
    Jun 21, 2023 – 00:20:49
  • Mastering the Customer Journey: Strategies for Leveraging CEC Channels, Analytics, and Technology with Kacey Tolua, Senior Director of CEC Technology, Channels, and Self-Service at Marriott International [Contact Center]
    Jun 19, 2023 – 00:25:20
  • The Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox Automotive [Contact Center]
    Jun 14, 2023 – 00:32:56
  • Tony Amante Schepers - Director of Operations and Customer Experience Success at Curbside Kitchen. [Customer Experience]
    Jun 12, 2023 – 00:34:31
  • Mastering the Art of Tactful and Strategic Focus in Customer Service with Christine McHugh a renowned Org Effectiveness Consultant, Coach, Board Member, and Published Author [Customer Service]
    Jun 5, 2023 – 00:32:09
  • Unleashing Customer Experience: Insights from Wayfair's GM on Analytics, Actionable Insights, and Customer Happiness [Customer Experience]
    May 31, 2023 – 00:23:09
  • Unleashing the Potential of E-Learning: Expert Insights with Marc Havercroft, President at Go1 [E-Learning]
    May 29, 2023 – 00:34:28
  • Unlocking the Power of Wonder Drug: Dr. Stephen Trzeciak Reveals the Secrets to Living Longer, Boosting Energy, and Finding Happiness through Compassion and Service [Compassion]
    May 24, 2023 – 00:26:51
  • Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]
    May 22, 2023 – 00:39:27
  • Revolutionizing Healthcare: The Power of Compassion and Patient Experience with Jennifer Carron, Patient Experience Officer at BJC Healthcare [Patient Experience]
    May 17, 2023 – 00:31:53
  • Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]
    May 15, 2023 – 00:26:25
Recent Reviews
  • Dan1777999877
    🔥
    It’s obvious Nick puts extraordinary effort in covering salient topics and finding guests that are authentic and truly care about being a positive force in this world - the insights they bring to bear are still mind-blowing every. single. time.
  • Btyler34
    Awesome Podcast
    So far I have listened to the John O’Leary episode and I have the Chris Voss episode up next. Nick and John both have awesome insight about perspective, mindset, and overall outlook on life. They also do a great job of applying these things to the customer experience. I plan to listen to Press 1 for Nick regularly and would recommend it to anyone!
  • ErycEyl
    Smart and real
    What I appreciate most about Nick's podcast is that he has authentic conversations with a wide variety of folks. It never feels like Q&A or guests reciting the same talking points they give everywhere, but like an honest conversation between peers about topics that are relevant to CX and customer service, but also have resonance well beyond those areas.
  • eralbertson
    Entertaining and actionable
    I love this podcast. Nick asks great questions and brings out the best in his guests. Not only is it entertaining, I always learn something new that can help me market and run my business so it’s more profitable.
  • Big Dog from NY
    Insightul and Hlepful
    to the point and full of actionable info
  • heels23
    A Podcast with Style & Substance
    I am a huge fan of Nick’s podcast. If you are a believer in the power of CX as a sustainable differentiator in business, Nick’s weekly content is designed for you!! Check it out and make Press 1 for Nick part of your weekly learning cadence.
  • howardtnyc
    Insightful and educational
    Nick always features super interesting guests with engaging stories. I love how this can intrigue a wide variety of audiences as well – surely a must-listen!
  • JT two
    Very conversational and well-researched
    Nick does a lot of research before interviewing guests, and it shows. Episodes are very conversational and informative.
  • Bill S. CX
    A must listen podcast!!!
    Listen an Episode, Share, Repeat! This podcast has amazing guests and I have and will continue to refer it to others!
  • HopeThereIsAlelways
    Great podcast
    I have listened several episodes of Nick’s podcast. Nick does a fantastic job asking his guests intriguing questions. There are awesome take aways from every episode. He brings a sense of humor at the same time talks about serious topics to improve customer experience. He has invited guests from different fields and industries. He also helps accumulate a great list of books to read! Keep up the great work Nick!
  • Kiki Liggett
    Bringing more to CX
    Nick does an outstanding job of listening to his guests, while asking probing questions for a deeper dive discussion. The customer journey is so important in every organization and it’s a journey that needs continuous improvement as our customers change. The knowledge that Nick and his guests bring is first rate and highly recommend adding this podcast to your frequent playlist.
  • wheelchaser89
    Diverse life application
    Nick does an excellent job of asking big thought questions to a variety of leaders, while keeping conversations captivating and applicable to a wide range audience. Whether you work in customer satisfaction, or not - there is a lot to be learned here.
  • jhipsher
    Can’t Miss!!
    Nick is an exceptional host, speaker and customer experience strategist. Nick shows us all the the customer experience touches all aspects of a business and businesses that we might not have even thought to consider. Nick has a refreshing perspective and I love that he touches so many different industries.
  • Kyle Mason (CX/Journeys)
    Add this to your weekly routine!
    Nick is exceptional in bringing talented minds to the table for engaging conversation! His guests come from all walks of life, surrounding the CX community to provide insights, tips, and recommendations to ensure a client-centric mindset. He prompts his guests for intriguing responses, seeks to identify unique trends and tools, and layers in relevant content streams as if they were building blocks to his vision. These sessions provide interesting and actionable results which you can leverage in your day-to-day role. Highly recommend!
  • ohio bsf
    GREAT listen!
    wasn’t sure what exactly customer experience was, but nick does an excellent job discussing what grows business and the experiences that make the difference. really enjoyed Nick’s conversation with Savannah Bananas owner Jesse Cole. super insightful! as a leader in government public service, this podcast has insight to make a difference with the way i interact with my customers! thanks Nick!!
  • JohnDHanson
    Great guests and content, excellent interviews
    Nick not only lines up well any qualified guests for his podcasts, but his interview skills are warm, personable, infused with humor that create helpful engagement. The insights his guests provide are invaluable whether you are in leadership, a team member eager to add value or an entrepreneur ready to make your mark in the world. Highly recommend adding this to your podcast list!
  • cary munk
    Great podcast for CX
    Nick creates a welcoming conversation -that sounds less like an interview- with business leaders. I learn Applicable CX strategies in each episode.
  • JDJ012
    Exceptional podcast for everyone in CX
    Nick does a great job of getting leaders across various verticals to come on his podcast and discuss ways to really make your CX standout. Every episode I’ve heard gives me at least a couple thoughts on how to serve people better — that’s what I love.
  • ColumbusOtter
    Easy to speak with, easy to listen to
    As both a contributor and fan of this podcast, I can tell you that Nick makes it easy to chat and lends himself so well to be a conduit of experience information. I enjoy listening and learning about and from others in the experience field!
  • happy listener
    Learn something new!
    With every episode I learn a bit more about what is happening in the world of CX and Customer Experience. This podcast is for everyone who has a customer to serve and is interested in making their experience memorable. The guests are interesting and diverse, making each episode unique. Nick plays the perfect host by providing structure and his perspective to the conversation without getting in the way of the guest. Well done Nick!
  • LGRW2024
    Highly Recommend!
    This podcast is informative and fun! I would recommend sharing this to all of your customer experience and customer service connections.
  • BHChooseJoy
    Great podcast!
    Nick has the uncanny ability to connect with listeners and guests at all levels. He shares his vast customer experience knowledge through engaging conversations and interviews. Press 1 for Nick is a “must listen” for anyone who wants to have the most up to date CX information.
  • StoverMan188
    Personal and Informational!
    Nick has been interviewing a wide range of individuals with vast amounts of experience in the customer service and similar topics. I suggest a listen for those who are looking to improve their customer experience. The professional hostage investigator, Derek Gaunt, was my favorite.
  • Bstaiks
    Fantastic podcast!
    Nick is bringing a fresh perspective and conversation to Customer Service and Customer Experience. His guests are expertly curated and the conversation natural and insightful. Definitely subscribe to this one.
  • JWS, Ceader
    Best Podcast in Customer Experience
    Nick is easy to listen to, and his breathe of knowledge in the CX space is impressive. I look forward to future episodes!
  • MLGlimmer
    Authentic, insightful, and relevant
    The Press 1 for Nick Podcast is a refreshing balance of insightful content and authenticity. I can hear Nick’s passion for the CX field, and Nick knows just what questions to ask to provide his audience with thought-provoking, relevant discussions between himself and his guests.
  • AlexSmall21
    Awesome Podcast!
    If you’re a part of or interested in customer experience this is a must listen. Nick is a great host and consistently brings engaging CX leaders to the table.
  • theamandatory
    A refreshing weekly dose of CX knowledge
    Nick is the perfect thought-leader and host to interview the most influential leaders in CX. The brief format and great conversation make it a quick listen and easy addition to my podcast rotation. I'm also a massive fan of all the recommendations at the end of each episode. My reading list keeps growing after every listen.
  • Uwillt2
    Great podcast!
    This podcast is a great resource for CX professionals and those wanting to learn about customer experience. Nick is really good at drawing out interesting insights and perspectives from his strong line up of guests.
  • BreenieAhearn
    Insightful
    Nick is doing a great job of increasing the CX and EX need every organization has. He has a variety of guests who bring diverse views on customer experience.
  • Gorby's Music
    FANTASTIC insights and best practices for ALL
    What a GREAT podcast for anyone willing to learn and ready to ignite massive growth! A positive and uplifting podcast that is spearheaded by Nick. Some of the top experts in customer service but also the business world! Thank you for the time and getting this podcast to all of us. The servant heart and leadership is shining brightly.
  • ClaudiaTDG
    Excellent Podcast!
    Nick’s podcast provides valuable information for anyone who cares about the customer experience in their company. Great guests, interviews, content and questions.
  • Dons%
    Thoughtful, positive, and great listen for those interested in learning more about CX
    Nick always brings positive energy to what he does and this podcast is no different. Good listen for anyone wanting to learn more about the customer experience industry
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