The Intuitive Customer - Improve Your Customer Experience To Gain Growth

We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter". Visit www.BeyondPhilosophy.com

What Customers Really Think About Your AI Experience: Academic Research Reveals the Truth.
Jun 7, 2025 – 01:09:29
The Brand Builds The Promise; Customer Experience DOES NOT Deliver! Why?
May 24, 2025 – 37:00
AI Won’t Save Your Customer Experience—But This Might...
May 12, 2025 – 32:19
🎉 400th Episode Of The Intuitive Customer Podcast! - These Are Our Biggest CX Lessons
Apr 26, 2025 – 33:06
How Your Customers Judge You Before You Even Open Your Mouth
Apr 12, 2025 – 29:53
10 Proven Ways Guaranteed To Build Trust In Your Customers!
Mar 29, 2025 – 29:10
Why Short-Form Content & Thinking is Destroying Your Customer Experience And Your Career.
Mar 15, 2025 – 30:49
Tiny Tweaks That Can Have a BIG Effect (And Why They Sometimes Don’t)
Mar 8, 2025 – 29:39
The Psychology Of Discounts: Are You Inadvertently Training Your Customers?
Mar 1, 2025 – 29:18
7 Ways To Break Organizational Silos; The Silent Killer Of Customer Experience
Feb 22, 2025 – 29:53
Psychological Pricing: 7 Practical Tips You Can Use Today to Boost Sales
Feb 15, 2025 – 37:03
How to Evoke Emotions That Make Customers Come Back for More
Feb 8, 2025 – 35:03
Silence Is Killing Your Business: The Innovation Cost of Quiet Teams
Feb 1, 2025 – 35:31
10 Career Lessons You Need to Thrive in 2025
Jan 25, 2025 – 32:42
Breaking the Routine: How to Help Customers Form New Habits
Jan 18, 2025 – 27:06
Tariffs, Technology, and Trends: What 2025 Means For You and Your Customers
Jan 11, 2025 – 31:57
5 Ways You Can Tell When You Are Being Ripped Off! ...And What To Do About It!
Jan 4, 2025 – 26:08
Discover the key insight from 2024 and a plan for how to progress in 2025!
Dec 28, 2024 – 22:22
Here is How to Get Your Organization to Be More Customer-Centric
Dec 21, 2024 – 33:08
How to Avoid Conflict Between Your Customer Segments to Gain Growth
Dec 14, 2024 – 41:00
When Is The Right Time To Implement A Customer Loyalty Scheme?
Dec 7, 2024 – 35:55
Why Do Customers Tell Me One Thing But Give Me Feedback That Is Different?
Nov 30, 2024 – 25:48
Why Government Regulation of Some Aspects of a Customer’s Experience is a Good Thing
Nov 23, 2024 – 28:08
Are We Reaching a Turning Point in the AI Hype Cycle?
Nov 16, 2024 – 26:50
How Acting on Case Studies Can Irrevocably Damage Your Career
Nov 9, 2024 – 27:36
The Three Most Exciting Pieces of Research That No One Knows About!
Nov 2, 2024 – 34:53
The Powerful Influence Superstition Plays in Customer Decision-Making
Oct 26, 2024 – 26:47
My House Was Recently Flooded! This Taught Me How to Treat Customers in Distress
Oct 19, 2024 – 35:47
Discover The Secret of How to Gain Actionable Customer Insights
Oct 12, 2024 – 34:22
Great Tips on How to Run a Successful Workshop and Motivate Your Audience
Oct 5, 2024 – 34:18
Managing Rising Customer Expectations With Limited Resources
Sep 28, 2024 – 27:45
Personalization with Graham Hill
Sep 21, 2024 – 39:28
Why People Make So Many Crazy Excuses and What This Means for You
Sep 14, 2024 – 28:27
Is Marketing Ethical? A Deep Dive into Scarcity Tactics and Ethics
Sep 7, 2024 – 33:17
Is Empathy Over-Hyped? What is Its Role? Why Bother?
Aug 31, 2024 – 31:02
Rules To Help You Decide When To Fire Your Customers To Increase Profit
Aug 24, 2024 – 31:55
How Do We Marry AI And The Human Interaction To Create A Great Experience?
Aug 17, 2024 – 32:26
Friction in Customer Experience is Not Always a Bad Thing; Here's Why
Aug 10, 2024 – 35:46
Why Trades People Have Such A Poor Reputation And What To Do About It
Aug 3, 2024 – 25:31
Unleash the Amazing Power of Mental Models to Decode Customer Behavior | Master Class Part 8: Unlocking the Psychology of Customer Experience
Jul 27, 2024 – 32:02
How to Boost Productivity and Morale by Eliminating Workplace Friction
Jul 20, 2024 – 35:46
How to Understand Your Customers Hidden Motivations to Gain ROI Sub Title: Master Class Part 7: Unlocking the Psychology of Customer Experience
Jul 13, 2024 – 28:38
As a Boardroom Veteran, Here Are My Secrets of Gaining C-Suite Support
Jul 6, 2024 – 28:08
How We Weigh Risk In Buying Decisions, The Answer Is Counter-Intuitive. Master Class Part 6: Unlocking the Psychology of Customer Experience
Jun 29, 2024 – 25:39
The Surprising Truth About Economic Decision-Making: Why Your Logic Might be Flawed. Masterclass Part 5: Unlocking the Psychology of Customer Experience
Jun 22, 2024 – 29:25
Is Surge Pricing a Game-Changer or Deal-Breaker for Customers?
Jun 15, 2024 – 30:28
Your Mood Has a Massive Effect on Your Decision Making. Here’s why.
Jun 8, 2024 – 31:21
The AI Race Is On! Get Ahead By Avoiding These Surprisingly Simple Mistakes
Jun 1, 2024 – 35:22
Proven Strategies to Harness Social Influence for Increased Customer Sales
May 25, 2024 – 32:56
Big Mistake: Making AI Your Autopilot Rather Than Your Co-Pilot in Your CX
May 18, 2024 – 31:04

Recent Reviews

Owen from Atlanta

Great podcast on marketing and experience

They do a good job of making me think and making me laugh.
Stacy Sherman-DoingCXRight®‬

Informative CX Podcast. Awesome Hosts Too.

Colin Shaw and Prof Ryan Hamilton know how to do podcasting right. Each show is informative and fun to listen to. If you want to learn how to differentiate your brand through CX, this is a great resource! Also, they provide a wonderful podcast guest experience too. I’ve had the gift of being on the Intuitive Customer. A 5 star experience. They are walking the talk! ~Stacy Sherman
ratsofNIMH

Love listening to these two

Colin and Ryan give helpful insights in a fun way. Love it!
Jenn5658

Great podcast!

One of my favorite shows. It’s very insightful and I highly recommend this podcast to anyone from consumers to CS/non-CS professionals.
AMJMAC

Delightfully humorous and informative

The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their own perspective, and play off each others sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter- win-win. Yes, I said joy ☺️
CX Starter

One of my favorites!

As a service professional pivoting to focus more on CX, I find this show entertaining and knowledgeable. I look forward to weekly updates that always seem right in line with topics of interest. Well done!
jtrapp44

Good podcast

Clear and to the point. Was just enough humor without getting off topic. Very informative!
Patrick de la Atl

Good for academics but not for the real world

Interesting ideas discussed but it’s essentially just academics talking about how the real world practitioners find academic research useless. It’d be helpful if they pulled in actual businessmen and women to discuss how they successfully applied their research (especially if they had actual clients) but wouldn’t hold my breath for it
Data-driven and easy to use

A must for marketers

Academically sound, data driven content in digestible, actionable(!) format. Thank you!
floridabrits

Always enjoy these short/informative podcasts...

Thanks for sharing these short and informative podcasts. I always enjoy llistening to them and enjoy the light-hearted and loose approach - keep them coming please! :-) Many thanks!
ITILBob

Excellent CX information based on research

It's easy to get opinions based on anecdotal evidence, but it's another thing entirely to find relevant, useful and insightful information that is supported but actual studies. Through The Intuitive Customer podcast, Colin Shaw and Professor Ryan Hamilton do a fantastic job discussing real world CX issues based on relevant research and real world experience! This podcast is the real deal!
Stringfive

Great CX research and advice

Everyone talks about creating a superior customer experience...but it's a lot easier to talk about than actually achieve. Hosts Colin Shaw and Ryan Hamilton do a great job at cutting through the hype and getting down to practical steps to boost CX with research-based advice. I can't wait to hear more.